FAQs

How do I set up terms with Duraline?

To apply for terms, please send us 4 trade references and 1 bank reference. Once verified, we will let you know of your terms and credit limit. (Please note that this process takes on average about 2 weeks to complete)

 

What is the average lead time for orders?

This will vary depending on stock status, material availability, production schedule and order quantity.

 

I can’t find exactly what I need. How do I order a custom part?

We list the most popular items and configurations on our website . If you need an item with a different cable length or size, chances are we already have them in our system. If we don’t, our Sales Team we will work together with our in-house Engineers to create a new part to fit your specific requirements.

How can I pay for my order?

When placing an order directly on our website you can easily pay with PayPal or Amazon Pay. We also accept all major credit cards and wire transfers.

 

When will I get an order confirmation?

Once your order has been placed, a Sales Team member will process the order. Within 1-2 business days you will receive an order confirmation with the estimated ship date.

 

Can I use my own freight account to ship my order?

Yes! Just let us know the account number you want your order to be shipped against, (including zip code associated with that account)

 

Do you sell/ship your products outside of the U.S?

Yes we do! (We do require a down payment before processing the order for any international purchases)

 

Can anyone buy your products?

Yes, we sell to any & all business or private individuals.

 

Is there a minimum quantity to order?

Yes, there is a $100 minimum order requirement.

 

Where are you located?

We are located in DeLand, Florida, USA. Our facility includes Sales & Customer Service, Accounting and Purchasing departments, and the factory where the products are being engineered, manufactured, molded and shipped from.

 

Where else can I find your products?

Beside our website, you can buy some selected products on Amazon, GSA & FedMall. We also have distributors across the country to assist you with any of our products.

 

What is your return policy?

For standard, web-listed items, our return policy is 90 days (with a 15% restocking fee, pending the return of unused, untampered products) Refunds are typically processed within 45 days. No returns are accepted on any custom orders.

 

What guarantees do you offer for your products?

We offer a 1-year warranty on all of our molded products. (We require the unaltered product to be returned to our facility, and a replacement will usually be shipped within 2 weeks of arrival)

 

Do you offer a volume discount?

Volume discounts are considered on an order-by-order basis.

 

What other services do you offer?

We offer CNC and Swiss multi-axis machining, as well as plastic molding.